If you have any questions on our terms and conditions please Contact us

Payment and orders
Only order our products in accordance with the instructions as per the website. You may pay for your products directly into our bank account or by credit card. You warrant that you are authorised to use your credit card account by the relevant credit card company.
While we endeavour to complete your order, we will not be liable to any person if we are unable to supply all or some of the products in your order, as some products may be unavailable from time to time. We reserve the right to alter, upgrade or discontinue any product or information contained on this website without notice. No contract for sale and purchase of products will be formed, or variation or cancellation made, until we confirm acceptance of your order, variation, or cancellation. We may cancel orders if we believe that they are fraudulent, or if an error has occurred including, without limitation, listing with an incorrect information.
All prices are displayed in NZD. Goods and services tax is included in the price. All prices as displayed are correct, however we reserve the right to alter prices for any reason at any time.
International orders
We do not currently ship online orders outside of New Zealand. Please get in touch via email to enquire about this.
Our obligation
The material and information provided on this website is supplied, to enable you to make your own determination, as to a products suitability for your purposes prior to placing an order. Nothing on our website is to be construed as a recommendation to use any product.
Any promotion may not be used in conjunction with another unless otherwise stated. Promotions are subject to availability and we reserve the right to revoke promotions at any time and for any reason without notice.
Estilo gifts
Free gifts cannot be exchanged for cash, resold by the purchaser, or returned for a refund or replacement unless the product is faulty.
We will deliver the products within a reasonable time, to the address nominated in your order at your cost (as specified), unless provided as a promotion. If we have specified a delivery date, we will try and deliver the products to you by that date. We will not be liable to you for late delivery. Late delivery does not entitle you to cancel an order or part of any order. We may deliver the products to you by instalments. We will re-deliver, replace or refund the product if we have incorrectly addressed the delivery. We take no responsibility if you gave an incorrect or insufficient address.
Tile and risk
We remain the owner of the products we supply to you, until you have paid in full all amounts that you owe for all products. Once the products leave our premises they are at your risk.
Returns and refunds
Subject to your rights at law, we will only accept the return of products if:

    • we accept the products were damaged or faulty at the time of delivery to you, in which case we will replace the product or give you a full refund of the product paid for


  • we accept that you have received a product from us that is different to the one you ordered, in which case we will replace the incorrect product with the correct product or provide you with a full refund of the product paid for


In both of the above cases, if a replacement is required, you will pay the cost to return the product to us, and we will reimburse you the cost of this upon receiving the product, and we will pay for the shipping of the correct product to the same address.
Where Estilo New Zealand Limited has stated within these terms and conditions, that a refund may be required, we will refund via direct payment into an account nominated by the customer.

You acknowledge that we remain the sole owner or licensee of all intellectual property rights in the products, including, for the avoidance of doubt all copyright in the design, layout and formatting of the products. You must not copy, alter, reproduce or publish any product or any part of a product, nor permit any person to do so, except as authorised by Estilo New Zealand Ltd.
You agree to indemnify and keep us indemnified against all loss (including, without limitation, loss of profits), costs, damage, expense or injury, whether direct, indirect, special or consequential, arising directly from, or in connection with, your access to, or use of, the website, or the supply or non-supply of our products. You further agree to indemnify and hold us harmless from any claim or demand, including legal fees on full indemnity basis, made by any third party due to our arising out of:

  • a breach of these terms and conditions by you, or
  • the infringement by you, or another user of the services using your name and password, of any intellectual property or other right of any person or entity
In completing and submitting an order for products, you will be providing us with personal information. Your information and any other personal information that you may provide to us, will be held by us in accordance with our privacy policy, and will be used for management purposes, to process your order (and any future order you may make), to enforce legal or other rights we may have against you in any manner that we see fit, and to keep you informed about new products, specials and other information that may be of interest to you, including without limitation via electronic messages. If the information is not provided your order may not be processed. You have rights of access to, and to request correction of, your personal information. To do so please contact us on info@estilo.net.nz.