Should you experience any problems with your product, please email us on and we will be in contact to resolve any issues.

We can only refund our products that are deemed faulty. Please also note, our candles are handcrafted in New Zealand, and therefore each product is unique and colour and pattern may vary slightly from the candle shown in images on this site. Each product has been individually handcrafted with great attention and care, and we take every effort to ensure the quality and safe delivery of your order.